Jewelry care and Warranty
Use professional jewelry care products, such as cleaning solutions and polishing cloths. Different products are designed specifically for silver and gold-plated jewelry.
Do not store silver and gold-plated jewelry together — the metal may oxidize.
Do not carry jewelry in your bag or pocket without a protective case or box.
Always clean your jewelry before placing it in a jewelry box.
Avoid contact with water, cosmetics (creams, sprays, hair oils, perfumes, etc.), and household chemicals.
Care for Jewelry Without Stones
After cleaning, jewelry without stones should be rinsed thoroughly under running water, dried completely, and polished with a jewelry cloth.
Care for Jewelry With Stones
When cleaning jewelry, make sure the cleaning product does not come into contact with the stones — a chemical reaction may permanently damage a natural stone.
After cleaning, wipe the jewelry with a damp cotton pad or cotton swab to remove any remaining product. Important: do not let water come into contact with the stones.
This is especially important for rings with light-colored and transparent stones — protect them from water and moisture.
You can always bring your jewelry to any ADDA gems store, and we will clean it for you free of charge.
Jewelry and other ADDA gems products are non-refundable. You can exchange an item that did not fit or receive a gift certificate for a similar amount within 14 days from the date of purchase / receipt of the order by mail!
The warranty does not apply to Old Legends Sale jewelry and items; they are not eligible for exchange or return.
We provide a warranty of up to 3 months for all jewelry. Warranty, repair and conditions of exchange of ADDA gems jewelry.
1. The warranty for the repair of jewelry is 3 months from the date of purchase.
2.The warranty covers the repair of accessories (chains, locks, fasteners, rings, etc.), damaged stones cannot be replaced.
3. Loss or damage of jewelry due to improper care or storage is not a warranty case.
4. Jewelry repairs are carried out within the agreed time frame, you can leave the jewelry for repair in ADDA gems stores.
5. Jewelry is non-refundable, but can be exchanged within 2 weeks upon presentation of the receipt. At the same time, the jewelry must be in the presentation.
6. If the order was made online, contact us in advance for repair or exchange.